What is Live Help?

Live Help is a cooperative reference service. Participating libraries are the King County Law Library and the Washington State Law Library.

Who may use the Live Help service?

The King County Law Library serves the legal and law related information needs of the county, including judges, county officials, members of the bar, and other residents; however, anyone may use this service.

When is Live Help available?

Live Help is available from the King County Law Library for chat Monday through Friday from 1pm - 4pm.  The Washington State Law Library offers chat services from 10am - 1pm.

What types of questions are appropriate for Live Help?

Short, factual questions that can be addressed with online resources are most appropriate for Live Help. An average session lasts 15 - 20 minutes.

Although we cannot give legal advice, including interpreting legal materials, we can make suggestions about resources and research tools you can use. Please read our Legal Information Service Policy for more information.

What are my options for receiving assistance if Live Help isn't available?

Use the Email form if Live Help is not available .

Email Form

What is the email form?

The online form allows users to type in a question on the Library's web site. Library staff will respond within one business.  

Who may use the email form?

The King County Law Library serves the legal and law related information needs of the county, including judges, county officials, members of the bar, and other residents; however, anyone may use this service.

When is the email form available?

Questions may be submitted via the KCLL web site 24 hours a day, seven days a week. Library staff will respond within one business day.

What types of questions are appropriate for the email form?

The email form is most appropriate for questions that may require more time or multiple resources to address. The staff will respond to specific short answer requests but will not type out statutes, regulations, court rules, or extended passages from other sources.

Although we cannot give legal advice, including interpreting legal materials, we can make suggestions about resources and research tools you can use. Please read our Legal Information Service Policy for more information.

What will happen to my personal information?

Please read the Library's privacy policy for more information.