The ILCRG provides mediation services to its members at no cost because members recognize that mediation is a more effective way of resolving disputes. Mediation is cost effective and improves workplace morale by resolving disputes more quickly and improving relationships in the workplace. The mediation process may uncover underlying interests that may have gone unaddressed by more conventional means of dispute resolution. Often this will assist in resolving the fundamental problems and in minimizing the recurrence of disputes.
The certified mediators available through the ILCRG are employees of the member agencies and labor unions, supplemented by volunteer professionals. Participating agencies “contribute” the time of their employee mediators to other members, and in return receive mediators for their own problems from other participating agencies. In order to preserve confidentiality and impartiality, mediators do not participate in the resolution of formal disputes originating in their own agency.